The Aruba H1YQ1E 3-Year Foundation Care provides comprehensive support for your 2930F 24G 4SFP PoE switch. This service ensures 24x7 hardware support with a 4-hour onsite response time, guaranteeing swift resolutions to any hardware issues. Additionally, you'll benefit from round-the-clock software phone support and software updates, keeping your network performance optimal and secure. Ideal for maintaining high availability and reliability in demanding environments.
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What is the Aruba H1YQ1E service?
The Aruba H1YQ1E service includes 3 years of 24x7 hardware support, featuring 4-hour onsite response for the 2930F 24G 4SFP+ POE model, along with software phone support and software updates for eligible software.
What hardware is covered under the Aruba H1YQ1E service?
The hardware covered under the Aruba H1YQ1E service is the Aruba 2930F 24G 4SFP+ POE switch.
What are the hours of service for support?
The Aruba H1YQ1E service provides 24x7 support, meaning you can request assistance at any time, day or night, throughout the week.
What type of support is provided under this service?
The support provided includes both hardware and software support. Hardware support features a 4-hour onsite response, while software support includes phone support and updates for eligible software.
What is the response time for onsite hardware support?
The response time for onsite hardware support is within 4 hours from when the service request is made.
Does the service include software updates?
Yes, the Aruba H1YQ1E service includes software updates for eligible software.
How can I contact support for this service?
You can contact support through the designated support phone lines provided when you purchase the service. Support is available 24x7.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
