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Brand > APC > Services > Easy UPS > SERVICES > WADVULTRA-EZ-20

APC WADVULTRA-EZ-20 (1) Yr Advantage Ultra Service Plan For (1) Easy Ups 3S 20Kva Ups

The APC WADVULTRA-EZ-20 Advantage Ultra Service Plan is a comprehensive one-year service package tailored for a single Easy UPS 3S 20Kva UPS system. This plan ensures your UPS remains in optimal condition with enhanced support, including priority access to expert troubleshooting and rapid response to any issues. Benefit from routine maintenance visits by certified professionals to extend the lifespan and reliability of your power backup solution. Trust the WADVULTRA-EZ-20 to keep your critical systems running smoothly and efficiently.

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APC WADVULTRA-EZ-20 (1) Yr Advantage Ultra Service Plan For (1) Easy Ups 3S 20Kva Ups

Features

  • Comprehensive 1-year service plan for Easy UPS 3S 20Kva UPS
  • Access to 24/7 customer support from certified APC technicians
  • Includes parts and labor coverage for repairs and maintenance
  • Priority status for service requests ensuring rapid response time
  • Annual preventive maintenance visit to ensure optimal performance
  • Remote monitoring and diagnostics service
  • Replacement of defective components to ensure continuous operation

Technical Specifications

  • Service Type: 1-Year Advantage Ultra Service Plan
  • Coverage: Easy UPS 3S 20Kva UPS
  • Support Availability: 24/7
  • Service Components: Parts, labor, and preventive maintenance
  • Priority Service: Yes
  • Annual Maintenance Visit: Included
  • Remote Monitoring and Diagnostics: Included
  • Response Time: Priority status for rapid response

Frequent Ask Questions

  • What is the APC WADVULTRA-EZ-20 Advantage Ultra Service Plan?

    The APC WADVULTRA-EZ-20 is a one-year Advantage Ultra Service Plan designed for one Easy UPS 3S 20kVA UPS. It provides comprehensive service that includes preventative maintenance and technical assistance to ensure the optimal performance of your UPS system.

  • What services are included in the APC Advantage Ultra Service Plan?

    The service plan includes scheduled preventative maintenance visits, 24/7 remote monitoring, and technical support. It also covers all parts and labor costs for any repairs necessary during the contract period.

  • How does preventative maintenance work under this plan?

    Preventative maintenance involves scheduled visits from trained APC service technicians who will perform thorough inspections and tests on your UPS system. They will identify and address potential issues before they result in downtime.

  • What is the coverage area for this service plan?

    The APC WADVULTRA-EZ-20 Service Plan is generally available in regions where Schneider Electric provides service. It’s advisable to check with your local APC representative to confirm coverage in your specific area.

  • Can this service plan be renewed after one year?

    Yes, the APC Advantage Ultra Service Plan can typically be renewed annually. Contact your APC sales representative to arrange for renewal or to discuss long-term service agreements.

  • Who performs the maintenance and service under this plan?

    Maintenance and service under the APC Advantage Ultra Service Plan are performed by certified APC field service engineers. These professionals have extensive training and knowledge of APC UPS systems.

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When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.

Our Promise of Quality:

While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.

Comprehensive Protection:

Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.

Flexible Returns for Your Convenience:

Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.

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Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.

 

 

Delivery Information

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We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.

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We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.

Peace of Mind During Transit:

We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.

Quick Resolution for Delivery Issues:

If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.

Handling Unforeseen Delays:

Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.

We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!

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