Frequent Ask Questions
What is the TPLink DECO M4?
The TPLink DECO M4 is a mesh WiFi system designed to improve and extend your WiFi coverage throughout your home. It provides a seamless wireless experience by covering every corner of your home with stable and fast WiFi.
How does the DECO M4 work?
The DECO M4 uses multiple units working together to create a unified WiFi network. As you move around your home, your device will automatically switch to the Deco unit with the strongest signal, ensuring that you always have the best connection possible.
What is included in the 1-pack?
The 1-pack of the TPLink DECO M4 includes one Deco M4 unit, an Ethernet cable, a power adapter, and a quick installation guide.
Can I add more units to expand my network?
Yes, you can add more DECO M4 units or other Deco models to expand your network coverage. They will all work together seamlessly to provide better WiFi coverage.
What is the maximum coverage area for a single DECO M4 unit?
A single DECO M4 unit can cover up to 2,000 square feet. Coverage may vary depending on the layout and construction of your home.
Is the TPLink DECO M4 compatible with my existing router?
Yes, the TPLink DECO M4 can be used alongside your existing router. However, for the best performance and seamless connectivity, it is recommended to use the DECO M4 as the primary router in your network.
How many devices can the DECO M4 support?
The TPLink DECO M4 can support up to 100 connected devices, making it suitable for homes with numerous smart devices.
Does the DECO M4 support wired connections?
Yes, the DECO M4 has 2 Ethernet ports per unit, allowing you to connect wired devices such as computers, game consoles, and smart TVs for a more stable connection.
How do I set up the TPLink DECO M4?
Setup is simple and can be done via the Deco app, available on both Android and iOS devices. The app provides step-by-step instructions to guide you through the process.
Does the DECO M4 support parental controls?
Yes, the TPLink DECO M4 system has built-in parental controls, allowing you to manage, monitor, and control internet usage for different family members.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
