Frequent Ask Questions
What is included in the TP-Link Deco M9 Plus 2-Pack?
The TP-Link Deco M9 Plus 2-Pack includes two Deco M9 Plus units, one Ethernet cable, two power adapters, and a quick installation guide.
What are the main features of the Deco M9 Plus?
The main features include AC2200 Tri-Band WiFi, Smart Home Hub integration, comprehensive security protocols, and the ability to cover up to 4,500 square feet with the two-pack configuration.
How does the Deco M9 Plus improve WiFi coverage?
The Deco M9 Plus uses mesh technology to create a single, unified network. It automatically routes data to different parts of your home using the most efficient path, which improves coverage and reduces dead zones.
Can the Deco M9 Plus handle multiple devices simultaneously?
Yes, the Deco M9 Plus can handle up to 100 devices simultaneously because it uses MU-MIMO and Tri-Band technology to manage multiple devices efficiently.
Is the Deco M9 Plus compatible with other Deco models?
Yes, the Deco M9 Plus is fully compatible with other TP-Link Deco models, allowing you to mix and match to customize your network coverage.
Does the Deco M9 Plus work with Alexa and other smart home devices?
Yes, the Deco M9 Plus works with Alexa and integrates with various smart home devices enabling you to control them through the Deco app or voice commands.
How do I set up the TP-Link Deco M9 Plus?
Setting up the TP-Link Deco M9 Plus is simple. Download the Deco app, follow the step-by-step instructions which include connecting a Deco unit to your modem, and then adding the additional unit to expand coverage.
How secure is the Deco M9 Plus network?
The Deco M9 Plus offers comprehensive security features, including WPA3 encryption, an in-built antivirus, and robust parental controls to ensure the safety and security of your network.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
