Frequent Ask Questions
What is the Poly 2200-37860-001 TC10 2-In-1 Touchpanel?
The Poly 2200-37860-001 TC10 2-In-1 Touchpanel is a device designed for room scheduling and meeting control. It is compatible with the Poly G7500 and Studio X video conferencing systems.
What functions does the TC10 Touchpanel provide?
The TC10 Touchpanel offers functionalities for room scheduling, meeting management, and control of video conferencing systems. It allows users to book rooms, start meetings, and manage conference settings seamlessly.
Is the TC10 Touchpanel compatible with other devices?
The TC10 Touchpanel is specifically designed to be used with the Poly G7500 and Studio X series video conferencing systems. Compatibility with other devices is not supported.
How is the TC10 Touchpanel powered?
The TC10 Touchpanel can be powered using Power over Ethernet (PoE), simplifying installation and reducing the need for additional power cables.
Can the TC10 Touchpanel be mounted on the wall?
Yes, the TC10 Touchpanel is designed for flexible installation options, including wall mounting. This helps to optimize space usage in meeting rooms and ensures easy access for users.
Does the TC10 Touchpanel support touch functionality?
Yes, the TC10 Touchpanel features a responsive touch interface, allowing users to interact with the system intuitively through touch gestures.
Can the TC10 Touchpanel be used for both scheduling and in-meeting controls?
Yes, the TC10 Touchpanel is a versatile device that can be used for both room scheduling and in-meeting controls, providing a unified solution for managing meeting spaces and video conferencing sessions.
What are the system requirements for using the TC10 Touchpanel?
To use the TC10 Touchpanel, you need a Poly G7500 or Studio X series video conferencing system. Ensure that the firmware on these systems is up to date for full compatibility and functionality.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
