Frequent Ask Questions
What is the Poly 487P-SYNC20-112 Service 1 Yr Plus Sync 20?
The Poly 487P-SYNC20-112 Service 1 Yr Plus Sync 20 is a service package that includes one-year coverage for the Poly Sync 20 device. The package ensures that your device is covered for any technical issues, repairs, and support services during the service period.
What does the service package include?
This service package includes one year of service coverage for the Poly Sync 20, providing access to technical support and repair services.
What is the Poly Sync 20?
The Poly Sync 20 is a portable speakerphone designed for personal use, offering premium audio quality for conference calls, music, and multimedia. It features a built-in microphone, echo reduction, and Bluetooth connectivity.
Can the Poly Sync 20 be used with different operating systems?
Yes, the Poly Sync 20 is compatible with various operating systems, including Windows, macOS, and mobile devices. It can be easily connected using Bluetooth or USB.
How do I connect the Poly Sync 20 to my devices?
You can connect the Poly Sync 20 to your devices via Bluetooth or by using the USB cable provided. For Bluetooth connection, ensure that your device\'s Bluetooth is turned on and search for available devices to pair with the Sync 20.
Does the Poly Sync 20 have a built-in battery?
Yes, the Poly Sync 20 comes with a built-in rechargeable battery, which provides up to 20 hours of talk time or music playback on a single charge.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
