Elevate your communication with the Poly Edge B20 IP Phone. Designed for seamless connectivity, this robust device ensures crystal-clear voice quality and reliable performance. Featuring a sleek design, intuitive interface, and key functionalities such as HD Voice and Gigabit Ethernet ports, the Edge B20 is perfect for professional environments. With one year of Plus Support included, enjoy enhanced services and technical assistance, allowing your business operations to run smoothly without interruptions. Experience unparalleled efficiency and stay connected with the Poly Edge B20 IP Phone.
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What is the Poly 487P-49805-112 Plus Support?
The Poly 487P-49805-112 Plus Support is a one-year support service for the Edge B20 IP Phone. It provides technical assistance, software updates, and access to online resources to ensure your phone operates optimally.
What does the Edge B20 IP Phone offer?
The Edge B20 IP Phone offers advanced telephony features such as HD audio, customizable user interface, multiple line support, and robust network security options designed to enhance communication in a professional setting.
How do I contact support for the Edge B20 IP Phone?
You can contact support for the Edge B20 IP Phone via the support channels provided by Poly, including phone, email, and online chat. The Plus Support package includes priority access to technical support.
Are software updates included in the Plus Support package?
Yes, the Plus Support package includes access to the latest software updates and patches for the Edge B20 IP Phone, ensuring that your device has the latest features and security updates.
Can I renew the Plus Support package after one year?
Yes, you can renew the Plus Support package after one year to continue receiving technical support and software updates. Contact Poly support for renewal options and details.
What should I do if my Edge B20 IP Phone encounters a hardware issue?
If your Edge B20 IP Phone encounters a hardware issue, contact Poly support for troubleshooting assistance. If the issue is not resolved remotely, guidance on further steps, including repair or replacement, will be provided.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
