Frequent Ask Questions
What is included in the Poly 2200-STUDX30-CBD55A8 Bundle?
The bundle includes the Studio X30 All-In-One 4K Video Conferencing System, a 1-Year Poly Plus 24x7 Support plan, and Commbox CBD55A.
What features does the Studio X30 All-In-One 4K Video Conferencing System offer?
The Studio X30 provides superb audio and video quality, integrated microphones, speakers, and 4K camera with smart framing and people tracking capabilities. It also supports various video conferencing platforms and offers wireless content sharing.
What type of support is included with the 1-Year Poly Plus 24x7 Support plan?
The support plan includes around-the-clock technical support, access to software updates, and advanced hardware replacement services.
What are the dimensions and specifications of the Commbox CBD55A?
The Commbox CBD55A is a 55-inch display designed for seamless integration with video conferencing systems, offering 4K resolution, high brightness, and wide viewing angles for crystal clear visuals.
How easy is it to set up the Poly Studio X30?
The Poly Studio X30 features a streamlined design for rapid installation. It can be set up in minutes with minimal cabling and simple configuration processes, making it easy to deploy in small to medium-sized rooms.
Does the Studio X30 support wireless content sharing?
Yes, the Poly Studio X30 supports wireless content sharing, allowing users to share content from their devices without the need for cables.
Is the Studio X30 compatible with various video conferencing platforms?
Yes, the Poly Studio X30 is compatible with multiple video conferencing platforms including Zoom, Microsoft Teams, and more, ensuring versatility and ease of use in various professional settings.
Does the Poly Studio X30 have smart camera features?
Yes, the Poly Studio X30 includes smart camera features such as automatic speaker tracking and group framing, which enhance the video conferencing experience by focusing on the active speaker or including all participants in the frame.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
