Frequent Ask Questions
What devices are compatible with the Poly 218474-02 Voyager 4310 UC MS Mono USB-C Wireless Bluetooth Headset?
The Poly Voyager 4310 UC MS Mono USB-C Wireless Bluetooth Headset is compatible with computers, smartphones, and tablets that support USB-C connections and Bluetooth.
How do I connect the Poly Voyager 4310 to my device?
You can connect the Poly Voyager 4310 to your device using either the provided USB-C dongle or via Bluetooth pairing. For detailed instructions, refer to the user manual provided with the headset.
Does the Poly Voyager 4310 come with a charging stand?
Yes, the Poly Voyager 4310 UC MS Mono USB-C Wireless Bluetooth Headset comes with a charging stand to easily recharge and store your headset.
What is the battery life of the Poly Voyager 4310 headset?
The Poly Voyager 4310 provides up to 24 hours of talk time and up to 50 hours of listening time on a single charge.
Is the Poly Voyager 4310 headset suitable for use with Microsoft Teams?
Yes, the Poly Voyager 4310 UC MS is optimized for use with Microsoft Teams, making it an excellent choice for professional use in a Teams environment.
Can I use the Poly Voyager 4310 for voice calls and listening to music?
Yes, the Poly Voyager 4310 is designed for both voice calls and music listening, delivering high-quality audio for both purposes.
Does the headset have active noise-canceling (ANC) features?
The Poly Voyager 4310 features noise-canceling microphone technology to reduce background noise during calls, but it does not have Active Noise Cancelling (ANC) technology for listening.
What is included in the box with the Poly Voyager 4310?
The box includes the Poly Voyager 4310 headset, a USB-C charging stand, a USB-C dongle, and a user guide.
How do I update the firmware on my Poly Voyager 4310?
You can update the firmware of your Poly Voyager 4310 using the Poly Lens app, which is available for download on Poly\'s website. Follow the app\'s instructions to complete the firmware update.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
