Frequent Ask Questions
What is the Palo Alto ACS-PAN-VM-300-PERP-BASC-BKLN-5YR-R?
This is a bundle for the VM-Series that includes the VM-300 and Partner Enabled Premium Support for a duration of 5 years. It also includes Arrow Provided Backline Support for networks.
What is included in the VM-Series bundle?
The bundle includes the VM-300, which is a virtualized next-generation firewall, and premium support from both Palo Alto and Arrow for a period of 5 years.
What is Partner Enabled Premium Support?
Partner Enabled Premium Support is a comprehensive support package that offers advanced technical support and guidance through certified partners. It includes assistance with deployment, configuration, and troubleshooting.
What is Arrow Provided Backline Support?
Arrow Provided Backline Support is an additional layer of technical support offered by Arrow. It is designed to handle complex and advanced issues that the initial support team may not be able to resolve.
How long is the renewal period for this support package?
The renewal period for this support package is 5 years.
Does this package include hardware or software?
This package includes software, specifically the VM-300 virtualized next-generation firewall.
Is this bundle suitable for enterprise networks?
Yes, the VM-300 and the included premium support make this bundle suitable for protecting enterprise networks.
What are the benefits of the VM-Series virtualized firewall?
The VM-Series virtualized firewall offers next-generation security features such as threat prevention, URL filtering, and application visibility and control in a virtual environment. It is designed to secure cloud and virtualized data centers.
How can I get technical support for the VM-300?
Technical support can be accessed through Palo Alto\'s Partner Enabled Premium Support. Additional support is provided by Arrow through their Backline Support services.
Who should consider purchasing this bundle?
Businesses and enterprises looking for a comprehensive security solution for their virtualized environments and seeking long-term support should consider this bundle.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
