Frequent Ask Questions
What is Palo Alto PAN-GPCS-NET-C-BKLN-3YR Prisma Access for Networks?
Palo Alto PAN-GPCS-NET-C-BKLN-3YR Prisma Access for Networks is a cloud-delivered security service that provides comprehensive protection for all network traffic. It ensures secure access by offering advanced threat prevention, URL filtering, and global protection.
What does "Tier C" signify in the context of this product?
"Tier C" indicates the level or category of service and features included with this specific offering. Higher tiers generally include additional features and capabilities.
What is included with the 3-Year subscription?
The 3-Year subscription includes Threat Prevention (Tp), URL filtering (Url), Global Protect (Gp), and Premium Partner Support (PPS) per Mbps.
What is Premium Partner Support (PPS)?
Premium Partner Support is a comprehensive support service that offers priority access to Palo Alto Networks experts, advanced troubleshooting, and proactive services to ensure optimal performance and security.
Can I upgrade or modify my subscription during the 3 years?
Yes, it is possible to upgrade or modify your subscription during the 3-year period. You would need to consult with your Palo Alto Networks representative or authorized partner for more details on changes and available options.
Is this product suitable for small businesses?
This product is designed to provide enterprise-grade security and might be most suitable for medium to large organizations with significant network security needs. Smaller businesses may want to explore other offerings from Palo Alto Networks tailored to their specific requirements.
What kind of protection does the Threat Prevention feature offer?
The Threat Prevention feature includes a comprehensive set of tools to detect and mitigate threats such as malware, vulnerabilities, and exploits. It provides real-time protection against a wide array of cyber threats.
How does the URL Filtering feature work?
The URL Filtering feature categorizes websites and blocks access to those that are harmful or inappropriate according to your defined policies. It helps in preventing users from accessing malicious or non-productive websites.
What is Global Protect (Gp)?
Global Protect is a suite of features that provide secure mobile access to your corporate network for remote users. It ensures that all users, regardless of their location, are protected by the same security policies.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
