Frequent Ask Questions
What is the PAN-VM-300-ENT-URL2-R subscription?
The PAN-VM-300-ENT-URL2-R is a URL filtering subscription for Palo Alto Networks VM-300 series firewalls. It uses Bright Cloud technology to provide enhanced security by controlling access to high-risk and unwanted websites.
What benefits does the Bright Cloud URL Filtering provide?
Bright Cloud URL Filtering offers real-time protection against malicious websites, improved network performance by blocking unwanted content, and customizable web filtering policies to protect users against online threats.
How is the subscription renewed?
The subscription is renewed by purchasing the PAN-VM-300-ENT-URL2-R renewal package. This can be done through authorized Palo Alto Networks partners or through their official channels, ensuring continued protection and updated filtering capabilities.
Is the URL filtering effective immediately after renewal?
Yes, once the renewal is activated, the URL filtering service continues seamlessly. The firewall will retain all existing configurations and policies, ensuring uninterrupted protection.
Can I customize URL filtering policies?
Yes, the subscription allows administrators to create and customize URL filtering policies based on the specific needs of the organization. This includes setting up rules to allow or block access to specific URLs or categories of websites.
What happens if the URL filtering subscription expires?
If the subscription expires, the URL filtering capabilities will be disabled, and the firewall will no longer block or monitor web traffic based on URLs, potentially exposing the network to threats. Renewing the subscription is essential to maintain protection.
Does the subscription include updates?
Yes, the subscription includes regular updates from Bright Cloud, which provide the latest URL database and threat intelligence. This ensures that the firewall can effectively identify and block new and emerging threats.
Is the renewal specific to the VM-300 model?
Yes, the PAN-VM-300-ENT-URL2-R subscription renewal is designed specifically for the Palo Alto Networks VM-300 firewall model.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
