Frequent Ask Questions
What is the Palo Alto PAN-VM-300-ENT-GP-3YR-HA2-R?
The Palo Alto PAN-VM-300-ENT-GP-3YR-HA2-R is a subscription for the GlobalProtect service specifically designed for use with a HA (High Availability) pair of PAN-VM-300 devices. It offers enhanced security and remote access solutions.
What does the 3-year renewal include?
The 3-year renewal provides continuous access to GlobalProtect services for three years, ensuring that devices in a High Availability pair remain protected and functional without interruption.
What is GlobalProtect?
GlobalProtect is Palo Alto Networks\' network security solution that enables secure remote access for your users with next-generation firewall protection.
What is meant by HA pair?
HA (High Availability) pair refers to a configuration where two devices are set up to provide continuous service in case of a device failure. It ensures that there is a backup device ready to take over if the primary device fails.
What are the benefits of using GlobalProtect with a VM-300 in a HA pair?
Using GlobalProtect with a VM-300 in a HA pair provides uninterrupted secure access to resources, reduces downtime during maintenance or in the event of failures, and ensures robust security management.
Are there any special requirements to use the PAN-VM-300-ENT-GP-3YR-HA2-R subscription?
To utilize the PAN-VM-300-ENT-GP-3YR-HA2-R subscription, you need to have a pair of PAN-VM-300 devices set up in a High Availability configuration.
How do I activate the GlobalProtect subscription for my VM-300 devices?
Activation usually involves registering your subscription with Palo Alto Networks using the provided credentials and then configuring your VM-300 devices accordingly to use the GlobalProtect service.
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Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
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While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
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Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
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Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
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Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
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We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
