Frequent Ask Questions
What is included in the Palo Alto PAN-SVC-4HR-PLAT-440-3YR support package?
The Palo Alto PAN-SVC-4HR-PLAT-440-3YR support package includes 4-hour response time for critical issues, comprehensive technical support, updates and upgrades, access to specialized engineers, and proactive support services for a term of 3 years (36 months).
Who is eligible for the 4-hour response time support?
Customers with the Palo Alto PAN-SVC-4HR-PLAT-440-3YR support package are eligible for 4-hour response time support for critical issues, ensuring swift assistance and resolution.
How can I access the Palo Alto technical support team?
You can access the Palo Alto technical support team via phone, email, or through their online support portal. Details on how to reach support are provided upon purchasing the service package.
What does the term "Platinum Support" signify in this package?
"Platinum Support" signifies the highest level of support offered by Palo Alto, which includes priority response times, direct access to highly experienced support engineers, proactive services, and comprehensive technical assistance.
Are software and firmware updates included in the support package?
Yes, the support package includes access to software and firmware updates, ensuring your systems are up-to-date with the latest features and security protections.
Is 24/7 support available with this package?
Yes, the Palo Alto PAN-SVC-4HR-PLAT-440-3YR support package provides 24/7 support to address critical issues at any time, ensuring continuous protection and assistance.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
