The Palo Alto ACS-PAN-SVC-BKLN-M-600-P-25-3Y-R delivers premium partner-enabled backline support, optimized for your Panorama M-600 environment. Designed to manage up to 25 devices with pan-Db private cloud or log collector functionality, this service ensures your network security solutions run seamlessly. With a 3-year prepaid renewal, you receive consistent, expert technical support, ensuring your infrastructure remains robust and up-to-date. Perfect for organizations needing reliable performance and expert assistance.
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What is included in the Palo Alto ACS-PAN-SVC-BKLN-M-600-P-25-3Y-R service?
This service includes 3 years of prepaid premium support for Panorama M-600, covering up to 25 devices with Backline Support provided by Palo Alto\'s partner support network.
What is Backline Support?
Backline Support provides advanced technical assistance directly from Palo Alto\'s partner support network. It is designed to handle complex issues that require in-depth troubleshooting and expertise.
Who can benefit from this service?
Organizations that use the Palo Alto Panorama M-600 for managing network security and require a high level of technical support for up to 25 devices.
What is Panorama M-600?
Panorama M-600 is a centralized management solution from Palo Alto that provides a comprehensive view and control over both physical and virtual Palo Alto Networks firewalls and other security devices.
What is the scope of this support in terms of devices?
This support service covers up to 25 devices managed by the Panorama M-600.
Is this service suitable for a private cloud or log collector configuration?
Yes, the service is designed to support configurations for both private cloud environments and log collectors.
What kind of technical issues can be resolved with this service?
This service can address a wide range of technical issues, from basic configuration to advanced troubleshooting and performance optimization for the Panorama M-600 and connected devices.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
