Enhance your network security management with Palo Alto's 4-Hour Partner Enabled Premium Support for Panorama M-200, covering 100 devices for 5 years. This top-tier service ensures that you receive prompt and expert assistance within four hours, guaranteeing minimal downtime and uninterrupted protection. Designed exclusively for the M-200 series, this support package offers comprehensive technical aid, proactive maintenance, and tailored solutions to keep your network robust and secure. Experience unparalleled support, ensuring optimal performance and security compliance for your enterprise needs.
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What is PAN-SVC-B4HR-M-200-P-100-5Y?
PAN-SVC-B4HR-M-200-P-100-5Y is a support service provided by Palo Alto Networks. It includes 4-hour partner-enabled premium support for the Panorama M-200 device, covering up to 100 devices for a duration of 5 years.
What does 4-hour partner-enabled premium support mean?
4-hour partner-enabled premium support means that you will receive support from a Palo Alto Networks partner within 4 hours of your service request. This support includes assistance from trained professionals to address and resolve issues promptly.
What is Panorama M-200?
Panorama M-200 is a centralized management solution provided by Palo Alto Networks for the management of multiple firewalls. It helps in managing security policies, provides visibility and log management across your entire network, enhancing security operations.
How many devices does this support cover?
This premium support service covers up to 100 devices managed by the Panorama M-200 over the specified support period.
What is the duration of this support service?
This support service is valid for a period of 5 years from the date of activation.
What kind of issues can be resolved with this support?
The 4-hour partner-enabled premium support can help resolve a variety of issues including, but not limited to, configuration problems, software issues, hardware malfunctions, and general troubleshooting for the Panorama M-200 and managed devices.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
