Frequent Ask Questions
What is the Palo Alto PAN-SVC-4HR-M-200-P-1K?
The Palo Alto PAN-SVC-4HR-M-200-P-1K is a 4-Hour Premium Support Service for Year 1 for the Panorama M-200 managing up to 1000 devices.
What does the 4-Hour Premium Support include?
The 4-Hour Premium Support includes a rapid response from technical support experts within 4 hours to address and resolve issues with your Panorama M-200, ensuring minimal disruption to operations.
Why is vendor approval required?
Vendor approval is required to ensure that the support service is aligned with the specific configuration and deployment needs of the Panorama M-200 unit handling up to 1000 devices.
Who is the target audience for this support service?
This support service is ideal for large organizations that rely on the Panorama M-200 to manage a significant number of devices (up to 1000) and require high availability and rapid issue resolution.
How do I access the 4-Hour Premium Support?
To access the 4-Hour Premium Support, you will need to contact Palo Alto\'s support team directly. Details on how to initiate support requests are typically provided after the service is purchased and approved by the vendor.
What type of issues can be addressed by the 4-Hour Premium Support?
The 4-Hour Premium Support can address a variety of issues, including software and hardware malfunctions, performance tuning, configuration help, and troubleshooting of the Panorama M-200 and the devices it manages.
Can this support service be extended beyond the first year?
Yes, the 4-Hour Premium Support can be renewed or extended beyond the first year. Contact Palo Alto Networks or your vendor for options on extending the support service.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
