The Palo Alto PAN-SVC-4HR-M-200-P-100-5Y-R offers premium, 4-hour support for your network security needs. Designed for the Panorama M-200, it covers up to 100 devices, ensuring seamless operation and peace of mind. This prepaid 5-year renewal guarantees prompt expert assistance, minimizing downtime and enhancing performance. Ideal for businesses that demand reliability and swift resolution of issues, this support plan keeps your enterprise running smoothly with top-notch security management.
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What is the PAN-SVC-4HR-M-200-P-100-5Y-R service?
The PAN-SVC-4HR-M-200-P-100-5Y-R service is a 4-hour premium support service for the Palo Alto Networks Panorama M-200, covering up to 100 devices. This service provides a 5-year prepaid renewal for the support.
What is included in the 4-Hour Premium Support?
The 4-Hour Premium Support includes access to technical support with a response time of within 4 hours for critical issues, along with proactive assistance and continuous support to ensure the optimal operation of your Palo Alto Networks equipment.
Which devices are covered under this service?
This service covers up to 100 devices managed by a Palo Alto Networks Panorama M-200 device.
Who needs to provide approval for this service?
Vendor approval is required for the PAN-SVC-4HR-M-200-P-100-5Y-R service. This means the service needs to be approved by an authorized vendor or distributor before it can be purchased or renewed.
How long does the service last?
The PAN-SVC-4HR-M-200-P-100-5Y-R service provides support for a duration of 5 years from the date of activation.
What is Panorama M-200?
Panorama M-200 is a management appliance by Palo Alto Networks that provides centralized management for their security platforms, allowing for comprehensive visibility and control of network security operations.
How do I get in touch with technical support for this service?
You can contact Palo Alto Networks technical support via their support portal, contact number, or email provided upon service activation. The support team is available 24/7 for premium support services.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
