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Brand > Palo Alto > Uncategorised > Uncategorised > Uncategorised > PAN-ENT-PLAT-ESA-OO-3YR

Palo Alto PAN-ENT-PLAT-ESA-OO-3YR Enterprise Support Agreement 3 Years Platinum Support Includes Tier 2 Of Focused Services Plus Tier Oo

The Palo Alto PAN-ENT-PLAT-ESA-OO-3YR Enterprise Support Agreement offers three years of premium, platinum-level support. This comprehensive plan includes Tier 2 of Focused Services Plus, along with Tier Oo, delivering elevated support tailored to your enterprise needs. Benefit from expedited issue resolution, dedicated technical assistance, and proactive support measures designed to ensure optimal performance and security of your Palo Alto Networks solutions, providing peace of mind and operational efficiency for your organization.

REQUEST A QUOTE today, and let us provide you with a prompt and professional response tailored just for you. Experience the highest standard of service at unbeatable prices.

Palo Alto PAN-ENT-PLAT-ESA-OO-3YR Enterprise Support Agreement 3 Years Platinum Support Includes Tier 2 Of Focused Services Plus Tier Oo

Features

  • Comprehensive 3-year coverage
  • Platinum level support
  • Access to Tier 2 of Focused Services
  • Enhanced support response and resolution times
  • Priority access to Palo Alto Networks support engineers
  • Support for complex and critical issues
  • Proactive maintenance and lifecycle management
  • Access to latest security updates and patches
  • 24/7 customer support availability
  • Dedicated Technical Account Manager (TAM)

Technical Specifications

  • Support Level: Platinum
  • Support Duration: 3 Years
  • Included Services: Tier 2 of Focused Services Plus Tier Oo
  • Availability: 24/7
  • Response Time: Priority
  • Incident Management: Advanced
  • Technical Account Manager: Included
  • Service Coverage: Comprehensive, all-inclusive
  • Access to Security Updates: Included
  • Lifecycle Management: Proactive

Frequent Ask Questions

  • What is the Palo Alto PAN-ENT-PLAT-ESA-OO-3YR Enterprise Support Agreement?

    The Palo Alto PAN-ENT-PLAT-ESA-OO-3YR is a three-year Enterprise Support Agreement that provides Platinum Support, including Tier 2 of Focused Services Plus Tier OO. This agreement is designed to deliver enhanced support services to help enterprises leverage their Palo Alto Networks solutions effectively.

  • What does Platinum Support include?

    Platinum Support includes proactive guidance from dedicated experts, priority case handling, personalized insights, and direct access to senior-level engineers to optimize the performance and security of your Palo Alto Networks products.

  • What are Tier 2 of Focused Services Plus Tier OO?

    Tier 2 of Focused Services Plus Tier OO provides an additional layer of specialized support, including strategic planning and regular health checks, to ensure that your network security infrastructure is robust and up-to-date with the best practices.

  • Who should consider this support agreement?

    This support agreement is ideal for large enterprises and organizations that require continuous, high-level support and maintenance for their Palo Alto Networks security systems. It is especially beneficial for those seeking to maximize security and operational efficiency.

  • How can I benefit from this support agreement?

    By enrolling in the PAN-ENT-PLAT-ESA-OO-3YR support agreement, organizations can receive timely expert advice, minimize downtime, enhance security posture, and ensure that their investment in Palo Alto Networks solutions is fully leveraged.

Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns

Warranty Benefits You Can Count On:

When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.

Our Promise of Quality:

While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.

Comprehensive Protection:

Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.

Flexible Returns for Your Convenience:

Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.

Trust and Satisfaction:

Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.

 

 

Delivery Information

At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:

Convenient Delivery to Your Doorstep:

We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.

Flexible Delivery Timing:

We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.

Peace of Mind During Transit:

We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.

Quick Resolution for Delivery Issues:

If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.

Handling Unforeseen Delays:

Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.

We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!

Experience Excellence with IP Trading:

Dedicated Support

  • Dedicated Account Manager for seamless assistance
  • Facilitated interaction with preferred vendors
  • Shielding from time-consuming follow-up calls

Easy Access

  • Direct access to decision-makers
  • Flexible and entrepreneurial approach

Comprehensive Offering

  • Project design, product sourcing, and implementation
  • Specialized solutions and expert procurement services
  • Catalogue of suppliers covering wired and wireless IT and OT networks, Network and Data security, network management, Servers, storage, Unified Communication, Power Quality Assurance

Efficiency Unleashed

  • Access to presales experts
  • Assistance in building solutions
  • Optimal price negotiation and contract management

Why IP Trading?

  • Proven Expertise
  • 20 years of industry experience
  • Expert teams in technical sales, sourcing, logistics, finance, and account management
  • Exclusive dedication to supplying ICT products and solutions

Clientele

  • Trusted by Federal, State, and Local Government departments
  • Preferred partner for Not-For-Profit organizations and public and private companies of all sizes

Accreditations

  • Registered supplier on the Australian Government’s DTA Hardware Marketplace
  • Prequalified Supplier to the NSW Government Advanced ICT Services Scheme
  • Accredited by QAssure in Queensland

Client Base

  • Trusted by renowned entities across various industries
  • Privacy-respected. References available upon request

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