Frequent Ask Questions
What is Palo Alto Networks Focused Services Elite Tier 1?
Palo Alto Networks Focused Services Elite Tier 1 (PAN-SVC-FCS-ELITE-T1-1YR) is a premium support service designed to provide customers with personalized, high-touch support from dedicated experts. This service ensures optimized performance and quick resolution of issues within the customer’s network security infrastructure.
What are the benefits of the Elite Tier 1 service?
Elite Tier 1 service offers several benefits including 24/7 priority access to senior engineers, proactive management, incident response, regular health checks, and best practice guidance to ensure your Palo Alto Networks solutions are performing at their best.
Who should subscribe to the Elite Tier 1 service?
Organizations with complex, high-stakes environments who need fast, reliable expert support to minimize downtime and maximize security. This service is ideal for businesses that require premium, proactive support to manage their security infrastructure effectively.
What is included in the 1-year service period?
The 1-year service period includes ongoing access to the specialized support and resources provided by the Palo Alto Networks Focused Services Elite team. This ensures continuous support, regular system health evaluations, and priority response to issues throughout the year.
How do I access the Elite Tier 1 support?
After subscribing to the service, customers are provided with contact details and procedures to reach the dedicated support team. This includes a 24/7 hotline for critical issues and direct communication channels with assigned engineers for ongoing support.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
