Frequent Ask Questions
What is the Palo Alto PAN-PA-5220-DNS-5YR-HA2-R?
The Palo Alto PAN-PA-5220-DNS-5YR-HA2-R is a DNS Security Subscription for a Palo Alto PA-5220 device. It is a 5-year prepaid renewal designed for devices in a high availability (HA) pair configuration.
What features are included with the DNS Security Subscription?
The DNS Security Subscription provides advanced protection against DNS-based threats. It includes features such as real-time threat detection, automated threat prevention, and continuous protection without needing to manually update security measures.
How does DNS Security Subscription improve network security?
The DNS Security Subscription enhances network security by identifying and blocking malicious domains, preventing command-and-control communications, and stopping data exfiltration. It helps secure your network endpoints and ensures safe browsing and internet usage.
Is this subscription specific to any device?
Yes, this subscription is specific to Palo Alto Networks PA-5220 devices. It is intended for use in a setup where the PA-5220 is used in a high availability (HA) pair configuration.
What is the duration of the subscription?
This subscription provides DNS security services for a span of 5 years.
Can this subscription be renewed?
Yes, the DNS Security Subscription can be renewed upon expiration. This specific product listing is for a 5-year prepaid renewal.
How is the subscription applied to a device in an HA pair setup?
In an HA pair setup, the subscription is designed to cover both devices to ensure seamless protection and failover capabilities, maintaining security even during device failover events.
What happens if the primary device in the HA pair fails?
If the primary device in the HA pair fails, the secondary device will take over the operations, and the DNS Security Subscription will ensure that the same protective measures are in place without interruption.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
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We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
