Frequent Ask Questions
What is the Palo Alto PAN-VM-50-SDWAN-R?
The Palo Alto PAN-VM-50-SDWAN-R is a subscription service that provides software-defined wide area networking (SD-WAN) capabilities for the VM-50 firewall. It is a 1-year renewal license.
What are the benefits of the SD-WAN subscription?
SD-WAN enhances your network\'s performance and reliability by offering improved bandwidth efficiency, automatic failover, and simplified network management. It also ensures secure connectivity and helps reduce operational costs.
How do I renew the SD-WAN subscription?
To renew the SD-WAN subscription, you\'ll need to purchase the renewal license (PAN-VM-50-SDWAN-R) and apply it to your existing Palo Alto VM-50 firewall. The renewal process can typically be managed through the Palo Alto Networks support portal or with the assistance of your reseller.
Is technical support included with the SD-WAN subscription?
Technical support for the SD-WAN subscription may vary, and it\'s advisable to check with Palo Alto Networks or your reseller to understand the scope of support included with your specific subscription plan.
Can I use the SD-WAN subscription on different Palo Alto firewall models?
No, the PAN-VM-50-SDWAN-R subscription is specifically designed for the VM-50 model. For other models, you would need the corresponding SD-WAN subscription.
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Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
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While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
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Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
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Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
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We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
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If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
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Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
