Frequent Ask Questions
What is the PAN-PA-5280-URL4-HA2-R?
The PAN-PA-5280-URL4-HA2-R is a URL filtering subscription for the Palo Alto Networks PA-5280 device in a high availability (HA) pair configuration. It is a renewal subscription to continue receiving URL filtering security services.
What does the URL filtering subscription provide?
The URL filtering subscription provides advanced security by categorizing websites and controlling access to web content based on policies. It helps prevent access to malicious sites, provides safe browsing experiences, and enforces acceptable use policies.
Why do I need a URL filtering subscription for a device in an HA pair?
In a high availability (HA) setup, ensuring both devices have active URL filtering subscriptions is critical for maintaining consistent security policies, preventing service disruptions, and ensuring seamless failover protection.
How often do I need to renew the URL filtering subscription?
The renewal period for the URL filtering subscription depends on the duration specified in your service agreement with Palo Alto Networks. Common renewal periods include one, three, or five years.
How do I know if my URL filtering subscription needs renewal?
You can check the expiration date of your current URL filtering subscription through the Palo Alto Networks administrative interface or by contacting your service provider. Notifications are typically sent as the renewal date approaches.
What are the steps to renew the URL filtering subscription?
To renew the URL filtering subscription, you need to purchase a renewal SKU from Palo Alto Networks or an authorized reseller. Once purchased, you will receive an activation code that can be entered into the device’s management interface to extend the subscription.
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When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
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While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
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Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
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Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
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We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
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If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
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