Frequent Ask Questions
What is the Palo Alto PAN-PA-820-DNS-3YR-HA2 DNS Security Subscription?
The Palo Alto PAN-PA-820-DNS-3YR-HA2 DNS Security Subscription is a service that provides three years of DNS security for a device in a High Availability (HA) pair configuration for the PA-820 firewall.
What benefits does the DNS Security Subscription provide?
The DNS Security Subscription enhances your network security by providing protection against DNS-based threats, including malware, phishing, and other malicious activities. It also helps in blocking malicious domains and preventing data exfiltration.
Is this subscription specific to any particular device?
Yes, this subscription is specifically designed for use with the Palo Alto Networks PA-820 firewall in an High Availability (HA) pair configuration.
How long is the subscription period for the PAN-PA-820-DNS-3YR-HA2?
The subscription period for the PAN-PA-820-DNS-3YR-HA2 is three years.
Can this subscription be used in a non-HA setup?
No, this specific subscription is intended for devices in an HA pair configuration. For non-HA setups, a different subscription would be required.
What does HA stand for in the context of this subscription?
In this context, HA stands for High Availability, which refers to a configuration that ensures continuous operation and minimal downtime by using a pair of devices to handle the network load.
Is there any specific setup required for the DNS Security Subscription?
Yes, proper configuration and deployment of the PA-820 as well as activation of the DNS Security Subscription are required to take full advantage of the features and protections offered.
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When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
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While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
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Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
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Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
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Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
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We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
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If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
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