Frequent Ask Questions
What is included in the Palo Alto PAN-PA-3260-BND-NFR4 bundle?
The bundle includes the PA-3260 hardware, Threat Prevention, DNS Security, PAN-DB URL Filtering, GlobalProtect, WildFire, SD-WAN, Vsys-5, and Standard Support for the first year.
What is Threat Prevention?
Threat Prevention is a service that helps protect your network from a variety of cyber threats such as malware, exploits, and command-and-control traffic by using a combination of firewall, anti-virus, and intrusion prevention technologies.
What does DNS Security entail?
DNS Security provides protections against advanced threats, including domain and IP reputation, domain generation algorithm detection, and DNS tunneling detection, ensuring safe domain resolutions.
How does PAN-DB URL Filtering work?
PAN-DB URL Filtering provides real-time control over web activity based on URL categories. It helps enforce compliance policies and prevent access to malicious websites.
What is GlobalProtect?
GlobalProtect ensures that the network is always secure by providing transparency and verification of users, devices, and applications accessing the network, no matter where they are located.
Can you explain the WildFire service?
WildFire provides advanced threat analysis and prevention, empowering the network to detect and stop previously unseen malware and exploits by analyzing suspicious files in a cloud-based virtual environment.
What is the role of SD-WAN in this bundle?
SD-WAN enhances the performance and reliability of business applications by using intelligent path selection, thus optimizing and prioritizing traffic across the network.
What is Vsys-5?
Vsys-5 refers to virtual systems, where up to 5 virtual instances (VSYS) can be configured for different segments or functions, offering logical separation of network resources on the same hardware.
What does Standard Support include?
Standard Support provides access to updates and technical assistance to ensure your system runs smoothly and securely. It includes access to customer support and software maintenance updates.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
