HPE U7AL9E 3Y 24X7 Dl360 Gen9 Fc Service

Features

• 24x7 Access to HPE technical resources
• Remote problem diagnosis and support
• Collaborative support for hardware and software issues
• Access to firmware and software updates
• Proactive notification and advice on parts replacement
• Onsite hardware support for repairs
• Defective Media Retention (DMR)

Technical Specifications

• Service Type: Hardware support
• Service Duration: 3 years
• Service Availability: 24x7
• Supported Hardware: HPE ProLiant DL360 Generation9 (Gen9)
• Service Delivery: Onsite service for hardware, remote support for software
• Response Time: Same day, 4-hour onsite response
• Service Features: Remote diagnostics, firmware updates, proactive advice

Frequent Ask Questions

• What is the HPE U7AL9E 3Y 24X7 DL360 Gen9 FC Service?

The HPE U7AL9E 3Y 24X7 DL360 Gen9 FC Service is a service package provided by Hewlett Packard Enterprise for their DL360 Gen9 server. It includes support and services aimed at maintaining and optimizing the performance of the server.

• What does the "3Y 24X7" indicate in the service package?

"3Y 24X7" indicates that the service package covers three years and provides support 24 hours a day, 7 days a week.

• What types of support are included in this service?

This service includes various types of support such as hardware problem diagnostics and support, software problem diagnostics and support, replacement parts and materials, and access to updates for HP software and firmware.

• Who should consider purchasing this service?

This service is ideal for businesses that require constant uptime and optimal performance of their HPE DL360 Gen9 server. It is particularly useful for environments that rely heavily on this equipment for critical operations.

• How do I contact support for this service?

You can contact HPE support through various channels such as phone, online support portal, or email. Specific contact information is usually provided with your service documentation.

• What are the benefits of having the HPE U7AL9E 3Y 24X7 DL360 Gen9 FC Service?

The benefits include reduced downtime, expert troubleshooting and problem resolution, and regular software and firmware updates to ensure the optimal performance of your server.

• Does this service include any preventative maintenance?

While the primary focus of this service is on support and problem resolution, it also includes preventive measures such as updates and proactive support to minimize potential issues.

Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns

Warranty Benefits You Can Count On:

When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.

Our Promise of Quality:

While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.

Comprehensive Protection:

Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.

Flexible Returns for Your Convenience:

Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.

Trust and Satisfaction:

Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.

Delivery Information

At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:

Convenient Delivery to Your Doorstep:

We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.

Flexible Delivery Timing:

We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.

Peace of Mind During Transit:

We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.

Quick Resolution for Delivery Issues:

If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.

Handling Unforeseen Delays:

Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.

We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!

Experience Excellence with IP Trading:

Dedicated Support

• Dedicated Account Manager for seamless assistance
• Facilitated interaction with preferred vendors
• Shielding from time-consuming follow-up calls

Easy Access

• Direct access to decision-makers
• Flexible and entrepreneurial approach

Comprehensive Offering

• Project design, product sourcing, and implementation
• Specialized solutions and expert procurement services
• Catalogue of suppliers covering wired and wireless IT and OT networks, Network and Data security, network management, Servers, storage, Unified Communication, Power Quality Assurance

Efficiency Unleashed

• Access to presales experts
• Assistance in building solutions
• Optimal price negotiation and contract management

Why IP Trading?

• Proven Expertise
• 20 years of industry experience
• Expert teams in technical sales, sourcing, logistics, finance, and account management
• Exclusive dedication to supplying ICT products and solutions

Clientele

• Trusted by Federal, State, and Local Government departments
• Preferred partner for Not-For-Profit organizations and public and private companies of all sizes

Accreditations

• Registered supplier on the Australian Government’s DTA Hardware Marketplace
• Prequalified Supplier to the NSW Government Advanced ICT Services Scheme
• Accredited by QAssure in Queensland

Client Base

• Trusted by renowned entities across various industries
• Privacy-respected. References available upon request