Frequent Ask Questions
What is the HPE U3PB0E 5Y 4Hr Exch 2900-48G Fc Svc?
The HPE U3PB0E is a service offering from Hewlett Packard Enterprise that provides a 5-year, 4-hour exchange service for the 2900-48G switch model. This service ensures that if your hardware fails, you can get a replacement within 4 hours to minimize downtime.
What is included in the HPE U3PB0E service?
The HPE U3PB0E service includes 24x7 availability, on-site exchange support within 4 hours, and remote problem diagnosis. The service also covers all parts and labor needed for the exchange.
Which HPE switch model is this service for?
This service is specifically for the HPE 2900-48G switch model.
How quickly will I receive a replacement if my hardware fails?
You will receive a replacement within 4 hours of the service call being placed and HPE determining that the hardware needs to be replaced.
What should I do if I need to use this service?
In case of hardware failure, you should contact HPE support. They will perform remote troubleshooting, and if the issue cannot be resolved, an exchange will be initiated.
Is the service available 24/7?
Yes, the service is available 24 hours a day, 7 days a week.
What is an "Exchange" service in this context?
An "Exchange" service means that if your hardware fails, HPE will exchange it for a working replacement. The faulty unit is then returned to HPE.
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When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
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