The HPE HA6L6PE is a one-year proactive care service that provides 24x7 hardware and software support for your HPE systems. This includes comprehensive assistance with firmware and software updates, as well as access to the HPE support center for rapid issue resolution. Engineered to offer enhanced reliability and uptime, this service ensures your systems remain secure and perform optimally, enabling your business to stay productive and competitive. Trust HPE's dedicated service to safeguard your technology investments and minimize downtime.
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The HPE HA6L6PE is a 1-year service offering that provides 24x7 hardware and software support with Defective Media Retention (WDMR) for specific HPE products under the So31/35 Memory-upgrade service category.
24x7 support means that technical assistance and support services are available 24 hours a day, 7 days a week, including holidays.
Defective Media Retention (WDMR) allows customers to retain defective hard drives or other storage devices that contain sensitive data when receiving a replacement from HPE. This ensures data security and compliance with data privacy regulations.
The HPE HA6L6PE service covers specific HPE products that fall within the So31/35 Memory-upgrade service category. Customers should consult their service agreement or contact HPE support for detailed information on covered products.
Customers can contact HPE support through the HPE support portal, by phone, or via email to receive assistance under the HA6L6PE service agreement.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
