Frequent Ask Questions
What does the HPE H6HB3PE 1Y Pw Pc Ctr DL180 Gen9 Service cover?
This service provides one year of post-warranty support for the HPE DL180 Gen9 server. It includes access to HPE technical support, replacement parts, and repair services to ensure the hardware remains operational.
How can I initiate a service request under the HPE H6HB3PE 1Y Pw Pc Ctr DL180 Gen9 Service?
You can initiate a service request by contacting HPE Support directly through their customer service hotline or online support portal. Make sure to have your product details and service agreement information ready.
Is software support included in the HPE H6HB3PE service?
No, the HPE H6HB3PE service primarily covers hardware-related issues. Software support may be available through additional services or support agreements with HPE.
Are there any exclusions to what the service will cover?
Yes, the service typically does not cover issues caused by unauthorized modifications, misuse, environmental conditions outside of HPE specifications, or any non-HPE components installed in the server. It is important to review the terms and conditions of the service agreement for detailed exclusions.
What are the benefits of purchasing the HPE H6HB3PE service?
Purchasing the HPE H6HB3PE service extends the support for your HPE DL180 Gen9 server, providing peace of mind with professional technical support, quick replacement services, and maintaining operational efficiency of your critical systems.
What is the response time for issues reported under this service?
The response time for service requests can vary. It often depends on the severity of the issue and the terms outlined in your support agreement. Typically, HPE strives to provide prompt responses to minimize downtime.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
