The HPE U1HS6PE 1-Year Post-Warranty Next Business Day with Defective Media Retention Service for DL380 G6 offers essential support to ensure your server operates smoothly. This service includes expert technical assistance and hardware diagnostics, along with next-business-day onsite hardware support for quick issue resolution. The Defective Media Retention feature ensures that any failed media is retained by you, safeguarding sensitive data. Perfect for businesses that require reliable performance and enhanced data security.
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What is the HPE U1HS6PE service?
The HPE U1HS6PE is a 1-year post-warranty Proactive Care Service for the HPE DL380 G6 server. This service provides next-business-day hardware support as well as direct access to HPE technical resources.
What does "Nbd Dmr Dl380 G6" refer to?
"Nbd" stands for Next Business Day, indicating the response time for service requests. "Dmr" stands for Defective Media Retention, allowing customers to keep faulty drives that contain sensitive data rather than returning them. "Dl380 G6" refers to the specific HPE server model covered by this service.
How does the Defective Media Retention (DMR) work?
Under the Defective Media Retention (DMR) option, if a hardware issue involves a faulty storage device, you can retain the defective hard drive to maintain control over your data rather than returning it to HPE.
What is included in the Proactive Care Service for the DL380 G6?
The Proactive Care Service includes proactive support from HPE experts, next-business-day onsite response for hardware support, and access to firmware and software updates. It also offers analysis and recommendations to help avoid potential issues.
Who can I contact for technical support under this service?
For technical support, you can contact HPE directly. The service provides access to HPE\'s technical resources, which includes expert advice and assistance.
Is this service applicable to other HPE servers?
No, the HPE U1HS6PE service is specifically designed for the HPE DL380 G6 server model. For other server models, different service options are available.
What are the benefits of choosing HPE Proactive Care Service?
Choosing HPE Proactive Care Service offers benefits such as reduced downtime, expert advice, fast response times with next-business-day support, and the ability to retain defective media. Additionally, it includes proactive planning and regular health checks to prevent issues before they occur.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
