The HPE U8YZ5E 3Y Fc 24x7 Service offers round-the-clock support for your 3500 12TB backup system, ensuring continuous data protection and operational reliability. With a three-year commitment, this service provides comprehensive technical assistance, robust support for hardware and software issues, and proactive maintenance to minimize downtime. Ideal for businesses requiring high availability and prompt issue resolution, it helps maximize your system's performance and safeguard vital data assets around the clock.
REQUEST A QUOTE today, and let us provide you with a prompt and professional response tailored just for you. Experience the highest standard of service at unbeatable prices.
It is a service support offering by HPE that includes 24x7 remote support for 3 years. It is designed for the 3500 series storage with 12TB backup.
\'24x7\' support means that technical assistance and service support are available 24 hours a day, 7 days a week.
The service includes around-the-clock remote support targeting issue resolution, software updates, and firmware maintenance specific to HPE\'s 3500 series storage products.
The coverage period for the HPE U8YZ5E service is 3 years from the activation date.
This specific SKU seems focused on remote support. If on-site support is needed, an additional or different service agreement might be required.
Yes, firmware updates and software updates are part of the service to ensure the storage system is up-to-date and secure.
Issues related to hardware functionality, system performance, connectivity, and software faults within the specified storage system are typically addressed.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
