The HPE U7AZ1E 3-Year Next Business Day DL160 Gen9 Foundation Care Service is designed to provide comprehensive support for your HPE ProLiant DL160 Gen9 server. This service ensures that your hardware issues are resolved efficiently with next-business-day onsite response from HPE's expert technicians. Boost your server's reliability and performance with proactive maintenance and access to advanced technical resources, ensuring your IT infrastructure remains robust and operational, minimizing downtime and maximizing productivity.
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What does the HPE U7AZ1E 3Y Nbd Dl160 Gen9 Fc Service cover?
The service covers support for the HPE ProLiant DL160 Gen9 server, including hardware diagnostics and repair, replacement of defective parts, and technical support to help resolve issues.
What is the response time for this service?
The service offers next business day (Nbd) response time, meaning that a technician will be at your location the next business day after the service request is registered and confirmed.
How can I request support under this service?
You can request support by contacting HPE customer service via phone or their online support system. Make sure to have your service agreement ID or product serial number ready when you call.
Is software support included in this service?
No, this service primarily covers hardware support. Software support may require a separate agreement.
What should I do if a part needs to be replaced?
If a part needs replacement, HPE\'s technician will either provide the part during the on-site visit or arrange for it to be sent to your location. The process will be handled as part of the on-site troubleshooting.
Can I extend the service period beyond three years?
Yes, HPE offers options to extend the support period. You will need to contact HPE sales for the available extension agreements.
Are there any prerequisites for purchasing this service?
Yes, you need to have an HPE ProLiant DL160 Gen9 server to be eligible for this specific service plan.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
