HPE U2GE1E 5Y 24X7 W/Cdmr Dl38X(P) Fc Svc

Features

• Comprehensive 24x7 support and coverage for HPE products
• Hardware support for critical issues with a fast response time
• Collaborative software support for a seamless operation
• On-site hardware replacement to minimize downtime
• Options for Critical Event management and system performance reporting

Technical Specifications

• Service Type: Uplift Service
• Service Duration: 5 years
• Response Time: 24x7
• Service Availability: 365 days a year
• Delivery Method: Customer Defective Media Retention (CDMR)
• Applicable Products: DL380 Series Servers
• On-site Support: Yes, with parts and labor included
• Coverage Area: Specified geographical regions

Frequent Ask Questions

• What is included in the HPE U2GE1E 5-Year 24x7 Service?

The HPE U2GE1E 5-Year 24x7 Service includes around-the-clock access to technical support, along with hardware support, and the commitment to resolve issues swiftly. With Comprehensive Defective Material Retention (CDMR), customers can retain defective hard drives or other critical components while receiving replacement parts.

• Who is this service designed for?

This service is ideal for businesses and organizations that run mission-critical applications and cannot afford downtime. It is specifically designed for the HPE ProLiant DL38X(P) and similar server models.

• What is Comprehensive Defective Material Retention (CDMR)?

Comprehensive Defective Material Retention (CDMR) allows customers to retain any defective parts that contain sensitive data, ensuring that their data remains secure while still benefiting from full support services.

• What are the support hours for this service?

The HPE U2GE1E 5-Year 24x7 Support Service provides support 24 hours a day, 7 days a week, including holidays. This ensures that you have continuous access to technical support whenever issues arise.

• How does this service help in minimizing downtime?

With 24x7 access to expert technical support and expedited hardware replacements, the HPE U2GE1E service helps minimize downtime, ensuring that your operations run smoothly and any issues are resolved quickly.

Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns

Warranty Benefits You Can Count On:

When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.

Our Promise of Quality:

While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.

Comprehensive Protection:

Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.

Flexible Returns for Your Convenience:

Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.

Trust and Satisfaction:

Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.

Delivery Information

At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:

Convenient Delivery to Your Doorstep:

We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.

Flexible Delivery Timing:

We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.

Peace of Mind During Transit:

We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.

Quick Resolution for Delivery Issues:

If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.

Handling Unforeseen Delays:

Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.

We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!

Experience Excellence with IP Trading:

Dedicated Support

• Dedicated Account Manager for seamless assistance
• Facilitated interaction with preferred vendors
• Shielding from time-consuming follow-up calls

Easy Access

• Direct access to decision-makers
• Flexible and entrepreneurial approach

Comprehensive Offering

• Project design, product sourcing, and implementation
• Specialized solutions and expert procurement services
• Catalogue of suppliers covering wired and wireless IT and OT networks, Network and Data security, network management, Servers, storage, Unified Communication, Power Quality Assurance

Efficiency Unleashed

• Access to presales experts
• Assistance in building solutions
• Optimal price negotiation and contract management

Why IP Trading?

• Proven Expertise
• 20 years of industry experience
• Expert teams in technical sales, sourcing, logistics, finance, and account management
• Exclusive dedication to supplying ICT products and solutions

Clientele

• Trusted by Federal, State, and Local Government departments
• Preferred partner for Not-For-Profit organizations and public and private companies of all sizes

Accreditations

• Registered supplier on the Australian Government’s DTA Hardware Marketplace
• Prequalified Supplier to the NSW Government Advanced ICT Services Scheme
• Accredited by QAssure in Queensland

Client Base

• Trusted by renowned entities across various industries
• Privacy-respected. References available upon request