Frequent Ask Questions
What is the HPE U2LG6E 3Y Nbd D2D4100 Backup System Fc Service?
The HPE U2LG6E 3Y Nbd D2D4100 Backup System Fc Service is a support service provided by Hewlett Packard Enterprise (HPE) for the D2D4100 backup system. This service ensures that customers receive Next Business Day onsite support to address hardware issues for a period of three years.
What does Nbd mean in this service?
Nbd stands for Next Business Day. This means that if an issue is reported, HPE aims to provide a technical solution or arrange for a replacement part to be delivered and installed by the next business day.
What is included in the service coverage?
The service includes remote diagnosis, next business day onsite response, replacement parts, and labor. It ensures that your backup system remains operational with minimal downtime.
Who is eligible for this service?
This service is available to customers who have purchased the D2D4100 Backup System and need reliable support to maintain their hardware. Customers must register their product with HPE to leverage the service benefits.
How does HPE determine the next business day response?
The next business day response is determined based on the time the service request is made and the location of the customer. HPE strives to address issues quickly, but certain remote locations may experience longer response times.
Are software issues covered under this service?
This service specifically covers hardware-related issues. Software support may require a separate service agreement or contract with HPE.
How can I request service for my D2D4100 Backup System?
To request service, customers can contact HPE support through the designated support channels provided at the time of product registration. It is essential to have the product and service details handy when making a request.
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