The HPE U6D20E 4-Year 24x7 Proactive Care Service for ML350E is designed to keep your server running smoothly and efficiently. This comprehensive service ensures round-the-clock support, with expert assistance available 24/7. It includes proactive monitoring, rapid issue resolution, and on-site support if necessary. Ideal for businesses that can't afford downtime, the HPE Proactive Care Service helps maintain system health and stability, optimize performance, and avoid potential problems through preventative measures and timely updates.
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What does the HPE U6D20E 4Y6Hctr24X7W/Dmr Ml350E Procare Service cover?
This service provides comprehensive hardware support including 24x7 coverage and defective media retention for your HPE ProLiant ML350E server.
What is the duration of the HPE U6D20E Service?
The service covers a period of 4 years, offering critical round-the-clock support throughout the term.
What is Defective Media Retention (DMR) in this service package?
Defective Media Retention allows you to retain failed storage media that contains sensitive data instead of returning it to HPE, ensuring the data\'s security and compliance with your company\'s data protection policies.
What type of support does the 24x7 coverage provide?
This service ensures that you have access to HPE\'s technical assistance at any time of the day or night, every day of the week, for rapid issue resolution and minimal downtime.
How can I contact support under this service agreement?
Support can be contacted through HPE\'s dedicated support line provided in your service agreement documentation. You will have access to technical resources via phone or online to address any issues.
Is on-site support included in the HPE U6D20E service?
Yes, on-site support is included as part of this service, allowing technicians to visit your location for hardware repairs and maintenance if remote resolution is not possible.
Does the service include proactive health check and monitoring?
The Proactive Care aspect of the service includes health checks to ensure the optimal performance and availability of your server infrastructure.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
