Frequent Ask Questions
What is the Dell PET2-3HDE 3Y Keep Your Hard Drive Service?
The Dell PET2-3HDE 3Y Keep Your Hard Drive Service allows you to retain possession of your hard drive if it needs to be replaced. This ensures that your data remains under your control and compliant with your company’s data privacy policies.
Which models is the Dell PET2-3HDE 3Y service applicable to?
This service is specifically designed for the Dell PowerEdge R440 and T440 server models.
How long does the Keep Your Hard Drive service last?
The service is valid for three years from the date of purchase.
What are the benefits of using the Keep Your Hard Drive service?
The primary benefits include increased data security, compliance with data privacy regulations, and control over data destruction protocols. You also eliminate the need to return failed drives, which can save time and ensure critical data never leaves your premises.
Is there any limitation on the type of hard drives covered?
This service covers all hard drives within the specified PowerEdge servers during the service period.
How do I use the Keep Your Hard Drive service?
If a hard drive fails, you need to notify Dell Technical Support. Once they confirm the need for a replacement, you can keep the failed drive and ensure that your data stays secure.
Can I transfer the Keep Your Hard Drive service to another server?
No, the service is specifically tied to the Dell PowerEdge R440 and T440 server models and cannot be transferred to other systems.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
