Frequent Ask Questions
What is the Aruba U7EF5E 5Y Fc Nbd Exch 5130 48G Sfp Service?
The Aruba U7EF5E is a 5-year Foundation Care Next Business Day Exchange Service contract specifically for the Aruba 5130 48G SFP product identified by model number R9L62A. This service contract ensures that in the event of hardware failure, a replacement will be provided the next business day.
What is included in the 5-Year Foundation Care Next Business Day Exchange Service?
In the 5-Year Foundation Care Next Business Day (NBD) Exchange Service, Aruba ensures that hardware replacement units are shipped the next business day if an issue is reported and diagnosed within a specified cut-off time. This helps in minimizing downtime and ensures maximum availability of your network hardware.
How do I request a hardware exchange if my Aruba 5130 48G SFP fails?
If your hardware fails, you should contact Aruba customer support. They will diagnose the issue, and if the hardware needs to be replaced, they will arrange for a replacement unit to be shipped to you the next business day.
How does Next Business Day shipping work?
Next Business Day shipping means that once a hardware failure is diagnosed and confirmed by Aruba support, a replacement unit will be shipped on the next business day. "Business day" refers to regular working days and excludes weekends and holidays.
Can the 5-Year Foundation Care service be renewed after it expires?
Yes, the 5-Year Foundation Care service can typically be renewed. However, it is advisable to discuss this with your Aruba sales representative or support team as the expiration date approaches.
Is there any specific cut-off time for reporting hardware failures to qualify for next business day shipment?
Yes, there is usually a cut-off time for reporting hardware failures to qualify for next business day shipment. If you report the issue after the cut-off time, the replacement unit will be dispatched on the following business day instead. It is best to confirm the specific cut-off time with Aruba support.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
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