Frequent Ask Questions
What is the Aruba H9WZ2E 1Y Fc 24X7 Clearpass Nl Og500Epsvc?
The Aruba H9WZ2E is a 1-year foundation care service providing 24x7 support for ClearPass, specifically for the OG500EP solution.
What does 24x7 support include?
24x7 support includes round-the-clock technical support from certified professionals, ensuring that any issues can be addressed immediately regardless of when they occur.
What is ClearPass?
ClearPass is a network access control solution by Aruba, which provides secure, automated connectivity to mobile and IoT devices.
What is OG500EP?
OG500EP is an endpoint solution supported by ClearPass for secure network access.
How can I access the support services provided by Aruba H9WZ2E?
You can access support services through contacting Aruba’s certified support team via phone or email at any time of the day, any day of the week.
Is the Aruba H9WZ2E service renewable after one year?
Yes, the service is renewable upon expiration. Contact Aruba support to discuss renewal options tailored to your needs.
What types of issues can be resolved with this service?
Technical support, troubleshooting, configuration assistance, and any other issues related to the functioning of ClearPass and OG500EP can be resolved through this service.
Is there a limit to the number of incidents I can report?
No, there is no limit to the number of support incidents you can report. The service provides unlimited support during the 1-year period.
Can I get software updates with this service?
Yes, the service includes access to software updates to ensure your system is up to date with the latest features and security enhancements.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
