Frequent Ask Questions
What is the Aruba H5GB5E 4 Year Foundation Care Next Business Day Exchange Service?
The Aruba H5GB5E is a support service designed for the 7030-K12 32Ap product. It offers four years of Foundation Care with next business day exchange, ensuring minimal downtime and continuity in your operations.
What are the key features of this service?
This service includes next business day hardware exchange, access to technical support, and the latest software updates and patches. It is designed to ensure that your Aruba network components are always up-to-date and operational.
How do I request service or support with my Aruba H5GB5E service plan?
To request service or support, you need to contact Aruba\'s technical support team. You can do this by calling their support number or using their online support portal. Make sure to have your service agreement number ready for quick assistance.
What should I do if my device needs to be exchanged?
If your device needs to be exchanged, contact Aruba support to initiate the process. They will guide you through the necessary steps, which typically include troubleshooting the issue and then arranging for a next business day exchange if required.
Is the next business day exchange service available internationally?
The availability of next business day exchange service may vary based on your location. It\'s best to check with Aruba support to confirm whether this service is available in your region.
How can I access software updates and patches with this service plan?
With the Aruba H5GB5E service plan, you will receive access to software updates and patches. You can download these updates through the Aruba support portal using your service agreement credentials.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
