Frequent Ask Questions
What does the Aruba H5GA4E 3 Year Foundation Care 24X7 With CDMR 7030-K12 32AP Service include?
The Aruba H5GA4E service provides round-the-clock support for three years, including access to firmware updates and troubleshooting assistance. It also features CDMR (Continuous Device Monitoring & Reporting) for 7030-K12 controllers and up to 32 access points.
How can I contact support if I encounter issues?
Support can be accessed 24/7 through various channels, including phone and email. Detailed contact information is usually provided in your service agreement documentation.
Can I renew the Aruba H5GA4E service after three years?
Yes, you can usually renew the service after the initial three-year term. It is advisable to contact Aruba customer support to discuss renewal options and any potential changes in terms and services.
What is CDMR and how does it benefit my network?
CDMR stands for Continuous Device Monitoring & Reporting. It helps in proactively monitoring the health and performance of your network devices and provides detailed reports that can assist in preemptive troubleshooting and maintenance.
Are there any limitations on the number of devices covered under this service?
This service specifically covers 7030-K12 controllers and up to 32 access points. For additional devices, you may need to purchase extended support options.
What is included in the 24x7 support?
The 24x7 support includes technical assistance, troubleshooting, and guidance on configuration and updates, available at any time of day or night, throughout the year.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
