Frequent Ask Questions
What is Aruba H5DW7E 3 Year Foundation Care 4-Hour Exchange IAP 305 Service?
The Aruba H5DW7E is a service contract providing 3 years of Foundation Care with 4-hour hardware exchange support for the Aruba IAP 305 series access points. It ensures timely replacement of faulty hardware, ensuring minimal downtime for network services.
What does 4-hour exchange mean?
The 4-hour exchange service means that within four hours of the fault being diagnosed and approved for hardware replacement, a replacement unit will be dispatched to ensure quick restoration of services.
Who is this service intended for?
This service is ideal for organizations that rely on Aruba IAP 305 access points and require quick, dependable hardware replacement to maintain network uptime and reduce the impact of hardware failures.
What support is included under Foundation Care?
Foundation Care typically includes technical support, software updates, and hardware replacement services. Specific details and scope of services can vary, so it\'s advisable to refer to the official documentation or contact Aruba support for precise information.
How do I initiate a 4-hour exchange service?
To initiate a 4-hour exchange, you need to contact Aruba\'s support team through their designated communication channels. Once the issue is diagnosed and approved for hardware replacement, the 4-hour exchange process will begin.
Does the 4-hour exchange cover all geographical locations?
Availability of the 4-hour exchange service may vary depending on the location. It is advisable to check with Aruba or their authorized service providers to confirm if the service is available in your area.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
