The Aruba H4RS7E service provides robust support for your AP-315 TAA access points. With this 3-year contract, you receive next business day hardware exchange to ensure minimal downtime. Enjoy comprehensive hardware support available 9x5, along with 24x7 phone support for software-related issues. Software updates are also included, keeping your systems up-to-date and running smoothly. Trust Aruba to deliver reliable service and maintain the optimal performance of your network infrastructure.
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What is included in the Aruba H4RS7E 3Y Fc Nbd Exch Ap-315 Taa Service?
The service includes 24x7 software phone support, software updates for eligible software, and next business day hardware exchange for the Aruba AP-315 TAA.
What type of support is available with the Aruba H4RS7E service?
The service provides 24x7 software phone support, which means you can get assistance at any time for issues related to your software. Hardware support includes next business day exchange to ensure minimal downtime.
What hardware support is provided under this service?
The service includes next business day hardware exchange. If your Aruba AP-315 hardware fails, you will receive a replacement unit the next business day to minimize downtime.
Does the service include software updates?
Yes, the service includes software updates for eligible software, ensuring your system remains up-to-date with the latest features and security patches.
Is the support and exchange service available globally?
This service is typically available in regions where Aruba has support infrastructure. It is advisable to check with Aruba support for specific regional availability.
What does "TAA" stand for in the product name?
TAA stands for Trade Agreements Act. Products labeled TAA are compliant with the Trade Agreements Act requirements, meaning they are eligible for procurement by the United States Government and other entities that require TAA compliance.
Who should be contacted for support under this service?
You should contact Aruba support via the provided 24x7 phone support line for any issues related to software or hardware.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
