Frequent Ask Questions
What is the Aruba H3KJ1E 5 Year Foundation Care Next Business Day Exchange Ap 277 Outdoor Service?
The Aruba H3KJ1E 5 Year Foundation Care Service is a support package that includes next business day hardware replacement for the Aruba Access Point 277 Outdoor model. This service ensures quick and efficient replacement should the hardware encounter any issues during the 5-year period.
What does the "Next Business Day Exchange" mean?
"Next Business Day Exchange" means that if your Aruba Access Point 277 Outdoor model encounters a problem, a replacement unit will be shipped to you by the next business day after the issue is reported and approved.
Who is eligible for this service?
Organizations that have purchased the Aruba Access Point 277 Outdoor model and have also purchased the H3KJ1E 5 Year Foundation Care Service are eligible for this support and replacement service.
How do I report an issue with my AP 277 Outdoor model?
You can report an issue by contacting Aruba\'s customer support through their support phone number or portal. Be prepared to provide your service contract details and a description of the issue you\'re experiencing.
What information do I need to provide when requesting a replacement?
When requesting a replacement, you will need to provide the serial number of the faulty unit, a detailed description of the issue, and your service contract number.
Does the service cover all parts of the Access Point 277 Outdoor unit?
Yes, the service covers the entire Access Point 277 Outdoor unit. Upon approval of the issue, the entire unit will be replaced.
Can I renew the service after the 5-year period?
Yes, you can contact Aruba to discuss options for renewing or extending your support service after the initial 5-year period.
What is the typical turnaround time for receiving a replacement unit?
Once the issue has been reported and approved, the replacement unit is typically shipped out the next business day and delivery time will depend on shipping logistics to your location.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
