Frequent Ask Questions
What is the Aruba H3GF4E 5 Year Foundation Care Next Business Day With CDMR 7240 Controller Service?
The Aruba H3GF4E is a service offering that provides five years of foundation care with next business day support and comprehensive defective material retention (CDMR) for the Aruba 7240 Controller.
What are the key features of this service?
- Next business day hardware replacement
- Comprehensive Defective Material Retention (CDMR)
- Direct access to technical support
- Software updates and patches
What does "next business day" support mean?
Next business day support means that any hardware issues reported will have replacement parts delivered the next business day, ensuring minimal downtime for your operations.
What is Comprehensive Defective Material Retention (CDMR)?
Comprehensive Defective Material Retention (CDMR) allows you to retain failed hardware components that contain sensitive data, ensuring data security while replacements are provided.
Who can I contact for technical support under this service?
Under this service, you will have direct access to Aruba technical support for troubleshooting and resolving any issues you encounter with your Aruba 7240 Controller.
Are software updates included in this service?
Yes, software updates and patches are included in this service, ensuring that your Aruba 7240 Controller remains updated with the latest features and security enhancements.
How do I report an issue that requires next business day support?
Issues can be reported through Aruba\'s support portal or via their technical support hotline. Once an issue is confirmed, arrangements will be made for next business day hardware replacement.
What is the duration of the service coverage?
This service provides coverage for a duration of five years from the date of purchase.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
