Frequent Ask Questions
What is the Aruba H3FA8E 5 Year Foundation Care 4-Hour Exchange 7220 Controller Service?
The Aruba H3FA8E is a support service that offers 5 years of coverage for the Aruba 7220 Controller. It guarantees a 4-hour exchange service, ensuring timely replacement and minimal downtime in case of hardware failures.
What does the 4-hour exchange guarantee include?
The 4-hour exchange guarantee includes the replacement of defective hardware parts within 4 hours after the issue has been diagnosed and approved for replacement by the support team.
How do I initiate a service request for the Aruba H3FA8E?
To initiate a service request, contact Aruba’s customer support through the designated channels provided upon purchase of the service. Ensure you have your service agreement number and product details on hand.
Are there any exclusions or limitations to the Aruba H3FA8E service?
Yes, the service might have certain exclusions, such as not covering issues caused by misuse, unauthorized modifications, or external factors. Refer to the service terms and conditions for detailed information.
How can I track the status of my service request?
Once a service request is made, you can track its status through Aruba’s customer support portal or by contacting their support team directly. Updates are typically provided via email or phone.
Can I transfer my Aruba H3FA8E service to another owner if I sell the controller?
Service agreements might be transferable, but it’s best to check with Aruba’s support team for the specific terms regarding transferability of service agreements to new owners.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
