Frequent Ask Questions
What is the Aruba H2ZW7E 4 Year Foundation Care Next Business Day With CDMR 7005 Controller Service?
The Aruba H2ZW7E 4 Year Foundation Care Next Business Day With CDMR (Continuous Data Monitoring and Recovery) 7005 Controller Service is a support service designed for the Aruba 7005 Controller. It provides technical support, hardware replacement, and continuous data monitoring and recovery for optimal network performance.
What does "Next Business Day" service entail?
"Next Business Day" service means that if a hardware issue cannot be resolved remotely, a replacement part will be delivered and an on-site technician will aim to resolve the issue by the next business day to minimize downtime.
What is included in the Foundation Care service?
Foundation Care service includes 24/7 technical support, hardware replacement with next-business-day delivery, and access to firmware updates and patches to ensure the equipment is running efficiently and securely.
What types of issues are covered under this service?
This service covers a range of issues including hardware failures, software glitches, and network performance problems. It also includes continuous data monitoring to preemptively identify and mitigate potential issues.
Is the Continuous Data Monitoring and Recovery (CDMR) mandatory?
While CDMR is part of the service package and provides significant benefits in terms of proactive issue identification and resolution, its use is generally recommended to enhance the reliability and performance of the controller.
How do I access technical support?
Technical support can be accessed 24/7 via phone or online portals provided by Aruba. Information for accessing support will be provided upon service activation.
How are hardware replacements handled?
In the event of a hardware failure that cannot be resolved remotely, a replacement part will be shipped for next-business-day delivery, and an on-site technician may be dispatched if necessary to ensure proper installation and functionality.
What is the duration of the service?
This specific service lasts for 4 years from the date of activation, providing continuous support throughout the service period.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
