Frequent Ask Questions
What is the Aruba H2ZU3E 3 Year Foundation Care Next Business Day 7005 Controller Service?
This service provides 3 years of Foundation Care with Next Business Day support for the Aruba 7005 Controller. It ensures that you receive timely technical support and hardware replacement within the next business day in case of failures.
What are the benefits of the Next Business Day support?
The Next Business Day support ensures that in the event of a hardware failure, replacements are dispatched to arrive at your location the next business day. This minimizes downtime and helps maintain business continuity.
What kind of technical support is available?
The Foundation Care service provides access to Aruba\'s technical support team, who can assist with troubleshooting and resolving issues related to the 7005 Controller. This includes phone support as well as access to online resources and documentation.
Is software support included in this service?
Yes, software support is included. This service covers access to software updates and patches, ensuring your controller is running the latest and most secure version of its firmware.
How do I get in touch with technical support?
Technical support can be reached through the contact information provided in your service agreement. This typically includes phone numbers and online support portals.
What information do I need when contacting support?
When contacting support, it’s helpful to have the controller model number, your service agreement information, and a detailed description of the issue you are facing. This allows the support team to provide more efficient and accurate assistance.
How do I know if I\'m eligible for a hardware replacement?
Eligibility for hardware replacement is determined based on the terms of your service agreement and the nature of the issue. The technical support team will assist in diagnosing the problem and, if a hardware failure is confirmed, will arrange for a replacement unit.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
