Experience seamless network management with the Aruba H2WB4E 3-Year Foundation Care service. This plan includes 24x7 software phone support and software updates specifically designed for Airwave 200 Fail Over systems. Ensure your network's reliability and performance with continuous, expert support. Keep your systems running smoothly with the comprehensive assistance provided by Aruba's specialized service, tailored for your critical network failover needs.
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What is the Aruba H2WB4E service?
The Aruba H2WB4E service is a high-availability support package that provides 24x7 support, software updates, and phone support for eligible software, specifically for the Airwave 200 Fail Over system.
What does the 24x7 support include?
The 24x7 support includes round-the-clock access to technical support services, allowing for troubleshooting and issue resolution at any time of day to ensure minimal downtime.
What specific hardware or software is covered under this service?
This service specifically supports the Airwave 200 Fail Over system. It includes software phone support and software updates for eligible software components.
How long does the Aruba H2WB4E service last?
The service is valid for three years from the date of activation.
What kind of technical issues can be addressed with this service?
Technical support can address a wide range of issues, including but not limited to installation problems, configuration issues, network performance concerns, and failover operational problems.
How can I access the phone support service?
Customers can access the 24x7 phone support service by calling the designated support hotline provided upon activation of the service.
What types of software updates are included in this service?
The service includes access to all eligible software updates, such as security patches, bug fixes, and major release updates, ensuring that the Airwave 200 Fail Over system remains up-to-date and secure.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
