The Aruba U7QD9E is a comprehensive support service tailored for the 5130-48G-PoE+-4SFP+ EI Switch. It provides round-the-clock (24x7) hardware support with a 4-hour onsite response time, ensuring that your network operations remain uninterrupted. The service includes 24x7 software phone support and regular software updates, maintaining optimal performance and security for eligible software. Designed for critical network environments, this support package ensures reliability and efficiency, keeping your networking infrastructure robust and up-to-date.
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What is included in the Aruba U7QD9E service?
The Aruba U7QD9E service includes 24x7 hardware support with a 4-hour onsite response time. It also includes 24x7 software phone support and software updates for eligible software.
What does the 4-hour onsite response time mean?
The 4-hour onsite response time means that a service technician will be physically present at your location within four hours of the initial support request being made, provided it falls within the terms of the service agreement.
What kind of phone support is available?
The service offers 24x7 software phone support, which means you can contact technical support by phone at any time, day or night, for assistance with software-related issues.
What are the software updates included in the service?
Software updates include all patches, updates, and upgrades for eligible software as provided within the terms of the service agreement. This ensures your software remains current and secure.
How do I request onsite support?
To request onsite support, you typically need to contact Aruba’s support team by phone or through their support portal. Details on how to make a support request can be found in the service agreement documentation or by contacting Aruba\'s customer service.
Is the hardware support limited to specific models?
Yes, the hardware support as specified in Aruba U7QD9E covers the 5130-48G-PoE+-4SFP+ EI switch model. Be sure to refer to your service documentation for a detailed list of supported hardware.
What should I do if I experience a hardware failure?
If you experience a hardware failure, you need to contact Aruba support immediately to open a support case. Provide them with all necessary details, and they will arrange for a technician to be dispatched within the response time stipulated in the service agreement.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
