The Aruba U6TY0E 3-Year Foundation Care Service for the 3810M 24G 1-Slot Switch ensures top-notch support and reliability. With 24x7 hardware support and a guaranteed 4-hour onsite response, your network will experience minimal downtime. Additionally, you receive round-the-clock phone support for software issues and access to the latest software updates. Perfect for maintaining seamless network performance, this service package offers comprehensive maintenance and expert assistance to keep your operations running smoothly.
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What is the Aruba U6TY0E 3Y FC 24X7 service?
The Aruba U6TY0E 3Y FC 24X7 service includes 24x7 hardware support with a 4-hour onsite response, along with 24x7 software phone support and software updates for eligible software for a duration of 3 years.
What hardware does this service plan cover?
This service plan covers the Aruba 3810M 24G 1-Slot Switch.
What does "4-hour onsite response" mean?
It means that in the event of a hardware failure, a technician will be onsite within 4 hours of identifying the issue to commence repairs, any time of the day, 7 days a week.
What kind of software support is included?
The service includes 24x7 phone support for troubleshooting and resolving issues related to Aruba software. It also includes updates for eligible Aruba software.
How can I contact Aruba Support for this service?
You can contact Aruba Support through their dedicated 24x7 phone support line provided as part of the service, or use their online support portal.
Is this service available globally?
Yes, the 24x7 hardware and software support service is available globally, ensuring support is accessible whenever needed.
Does this service plan include proactive monitoring?
No, this service plan primarily focuses on reactive support, providing quick response and resolution to issues as they arise.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
